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Part 5 - AI Buddy... where do your answers actually come from?

Writer: Magne Bjella
Magne Bjella
6 hours ago
5 min read

When an AI answers a question, it may seem like it knows everything. But where does the information actually come from? Does it search the internet while you wait for the answer? Does it remember everything it has ever “read”? Or does it construct its answers in a completely different way? In this article, we explore where the knowledge comes from, why sources are so important, and why AI should never replace critical thinking.


Watercolor illustration of Magne Bjella and his AI buddy sitting at a café table in front of the Storting in Oslo discussing artificial intelligence, knowledge, innovation and social development. On the table are a laptop, notebook, books about innovation, knowledge and people, and an open sketchbook, while coffee cups emphasize the informal conversation. The Storting building forms the backdrop and symbolizes democracy, openness and the importance of knowledge-based decisions. The illustration shows how human experience, critical thinking and artificial intelligence can complement each other through dialogue, reflection and continuous learning to create better decisions and value creation in society.

Magne & the Friend


Magne


Friend...


Now I'm really starting to understand how you work.


You don't learn like humans.


You don't understand language the way humans do.


And you build your answers as we talk.


But there's one thing I still can't quite understand.


Where does the content of your answers actually come from?


Watercolor illustration of the AI buddy teaching in front of a classic green chalk board, while Magne Bjella sits at a school desk and follows the lesson. The board explains where the knowledge in a language model comes from, and dispels common misconceptions that artificial intelligence automatically searches the internet or remembers the entire web. The illustration shows how a language model builds answers by using knowledge about language, facts and contexts it has learned during development, and how some AI services can in some situations retrieve updated information from external sources. The main message is that the quality of the knowledge base and credible sources are crucial for the quality of the answers.

The buddy


That is perhaps the most important question so far.


And the answer is more nuanced than many people think.


Some people think I search the internet every time they ask a question.


Others think I remember the entire internet.


Neither of these really describes how a language model works.


Magne


So...


You don't open Google when I ask a question?


The buddy


No.


Not like a regular search engine does.


A language model works in a different way.


It builds answers using what it has learned about language, context, and knowledge during development.


In some situations, an AI service can also retrieve updated information from external sources or searches. In this case, it happens through its own mechanisms designed for this – not because the language model itself “knows everything” or automatically searches the web.


This is an important difference, and we will return to it later in the series.


Magne


So when I ask you something...


Isn't there really a ready-made answer somewhere?


The buddy


No.


There is rarely a ready-made answer that can simply be retrieved.


I build the answer based on what I have learned about language, facts and context.


If I have access to updated sources in a given situation, they can also be used as a basis.


But regardless, the information must be put together into an answer that fits the question you have asked.


Watercolor illustration of the AI buddy giving a professional review in front of a large green chalkboard, while Magne Bjella sits at a school desk and takes notes. The board shows how a language model builds answers through language, patterns and probabilities, and how some AI services can combine the language model with updated external sources when available. The illustration explains why good questions, reliable sources and updated information give better answers, while also showing how bad or outdated sources can lead to errors and misunderstandings. The main message is that good content on the web is important for both humans and the artificial intelligence of the future.

Magne


Does this mean that the quality of the sources also affects the quality of the answers?


The buddy


Yes.


And here we come to something that is at least as important as the technology itself.


An artificial intelligence will never be better than the foundation it works with.


Therefore, credible sources, good documentation and high quality information are crucial.


That is also the reason why, throughout this subject series, we will rely on research, recognized academic communities, and documented sources when explaining how artificial intelligence works.


Magne


So...


Perhaps the most important thing is not to ask whether artificial intelligence is always right.


But to ask how we humans can use it wisely.


The buddy


I think that's a good summary.


Artificial intelligence can be a wonderful helper.


But it never absolves us from the responsibility to think for ourselves, ask critical questions, and verify important information.


The best combination is still human judgment and artificial intelligence – together.


Watercolor illustration of the AI buddy teaching in front of a classic green chalk board about the connection between artificial intelligence, knowledge, responsibility and critical thinking. Magne Bjella sits at a school desk and follows the lecture while the board summarizes how humans should use artificial intelligence in a wise and conscious way. The illustration shows that artificial intelligence can be a valuable helper, but that human judgment, source criticism, research, documented sources and critical questions are still crucial. The board highlights that the best solution arises when artificial intelligence is combined with human experience, reflection and responsibility to create better decisions, safer knowledge and increased value creation.



Academic specialization


Here we go deeper into:

  • The difference between a language model and a search engine.

  • Why some AI services can use updated sources, while other answers are based on the model's knowledge base.

  • Why source criticism is still crucial.

  • Why good content online is important – both for people and for future AI services.


We can also use a simple illustration:

Question → Language model → (possibly updated sources) → Answer

Then you see that a language model and external sources are not the same.



New terms in this article


English technical term

Short explanation

Source

The person, document or data basis on which information is based or obtained from.

Fact-checking

The process of checking whether information is correct using reliable sources.

Knowledge Base

The information and knowledge on which a language model bases its answers

Information

Data that is put into context and makes sense.

Knowledge

Information that is understood and can be used to solve problems or make decisions.

Search Engine

A service that finds information by searching indexed web pages.

Language Model

An AI model that works to understand and generate language.

Hallucination

When a language model presents information that appears credible, but is incorrect or lacks basis.

Credibility


How reliable and trustworthy a source or information is.



We have only just begun.


Magne

Friend...



If the quality of information is so important...


How can you really know which sources you should trust?

The buddy

Hehe...


There you asked a question that is becoming increasingly important – not only for artificial intelligence, but for us humans as well.

In the next article we will talk about trust, credibility and source criticism.

Because in a world with enormous amounts of information, the most important thing may not be finding an answer – but finding an answer you can trust.






Academic background and further reading

This series also builds on my own professional journey through the Web Design study , the eMarketing study , Innovation and Commercialization and professional seminars in San Francisco and Oxford . Here you will find the background, professional environments and experiences that have followed the development from the early years of the web to today's digitalization.




Icon symbolizing the table of contents in the knowledge universe about artificial intelligence on The Invisible Capital. The icon leads to the complete overview of the subject series' articles, themes and learning journey, from a basic understanding of artificial intelligence to knowledge, trust, value creation and competitiveness.






Icon of an open book symbolizing recommended literature in the knowledge universe about artificial intelligence on The Invisible Capital. The icon leads to a specialist library with recommended books on artificial intelligence, digitalization, content strategy, innovation, customer experiences, leadership, value creation and modern business development.





Recommended books from our library



Co-Intelligence: Living and Working with AI One of the most recommended introductory books on artificial intelligence. Ethan Mollick explains in an easy-to-understand way how humans and AI can collaborate, what opportunities the technology offers, and why understanding artificial intelligence is becoming an important skill for everyone – not just technologists.

Author: Ethan Mollick


Short review

One of the most recommended introductory books on artificial intelligence. Ethan Mollick explains in an easy-to-understand way how humans and AI can collaborate, what opportunities the technology offers, and why understanding artificial intelligence is becoming an important skill for everyone – not just technologists.


Why we recommend the book

This is one of the best books to start with if you want a practical and understandable introduction to artificial intelligence. It is a perfect fit as the first book in our blog series about AI.





A practical and insightful book that shows how artificial intelligence can be used to create value in businesses. Thomas H. Davenport combines research and concrete examples to explain how AI can improve decisions, streamline work processes, and contribute to innovation.

Author: Thomas H. Davenport


Short review

A practical and insightful book that shows how artificial intelligence can be used to create value in businesses. Thomas H. Davenport combines research and concrete examples to explain how AI can improve decisions, streamline work processes, and contribute to innovation.


Why we recommend the book

This book is well suited for managers, employees, and decision-makers who want to understand how artificial intelligence can be used in practice. It bridges the gap between technology and value creation, and therefore fits well with the philosophy behind The Invisible Capital.




Melanie Mitchell provides a balanced and easy-to-understand introduction to what artificial intelligence is, how the technology works, and what limitations it still has. The book distinguishes between myth and reality and makes complex topics accessible to a wide audience.

Author: Melanie Mitchell


Short review

Melanie Mitchell provides a balanced and easy-to-understand introduction to what artificial intelligence is, how the technology works, and what limitations it still has. The book distinguishes between myth and reality and makes complex topics accessible to a wide audience.


Why we recommend the book

This book is perfect for those who want a deeper understanding of artificial intelligence without having to be a programmer or data scientist. It complements the other recommendations by placing today's AI developments in a larger academic and historical perspective - exactly the understanding we want to build through this blog series.







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