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Part 34 - AI Buddy... why can artificial intelligence be wrong?

Writer: Magne Bjella
Magne Bjella
16 hours ago
5 min read

Artificial intelligence can often provide quick, thorough, and impressive answers. Yet it can also get it wrong. Sometimes the mistake is small. Other times it can be serious. Does that mean artificial intelligence can't be trusted? Or does it mean we need to understand how the technology actually works? In this article, we take a closer look at why artificial intelligence can get it wrong—and why it's not necessarily a sign that the technology is bad.


Large watercolor illustration of Magne and Kompisen walking through a historic street in Florence while they talk about why artificial intelligence can sometimes be wrong. Surrounded by cobblestone streets, classic Renaissance buildings, small trattorias and the majestic Cathedral of Santa Maria del Fiore in the background, the motif illustrates how understanding is developed through dialogue, reflection and curiosity. The illustration visualizes the main theme of the article: that artificial intelligence does not work like a traditional reference book, but analyzes language, patterns, context and probability when building answers. The conversation between Magne and Kompisen emphasizes that errors are not necessarily due to poor technology, but can occur because questions are unclear, information is lacking or different sources give different answers. The motif symbolizes how critical thinking, human judgment and good questions are still crucial in the face of artificial intelligence. The illustration is part of the series Magne & Kompisen on Den usynlige Kapitalen, where artificial intelligence, digitalization, knowledge sharing, source criticism and value creation are explained through warm watercolors and educational conversations.

Magne & the Friend


Magne


Friend...


You have helped me immensely.


But I have also experienced that you have occasionally been wrong.


Why does it happen?


The buddy


The short answer is that I don't work the same way as a human.


I'm not necessarily looking up a definitive answer.


I analyze language, patterns, and context to provide the answer that seems most likely based on the question and the information I have available.


Magne


So...


You're not trying to guess?



Educational chalkboard watercolor from the article "Kompis... why can artificial intelligence be wrong?" showing Magne and Kompisen in front of a green educational chalkboard with a view of the cathedral of Santa Maria del Fiore in Florence. The chalkboard introduces the article's main question and illustrates how artificial intelligence works differently from humans. Using simple illustrations and symbols, it is explained that artificial intelligence analyzes language, patterns and connections instead of looking up a single answer. The illustration shows that answers are built using probability, context and language understanding, and that this can lead to inaccuracies if questions are unclear or the information is lacking. Through the dialogue between Magne and Kompisen, complex principles within artificial intelligence are explained in an easy-to-understand way. The watercolor is part of the Magne & Kompisen illustration series, where artificial intelligence, digital communication and knowledge dissemination are visualized through warm watercolors, educational chalkboards and inspiring conversations.

The buddy


No.


But the result may still be wrong.


This could be due to several things.


The question may be unclear.


The information may be incomplete.


The sources may disagree.


Or the topic may have changed since the information I am building on was published.


Magne


So...


When you make a mistake...


Isn't it necessarily because you "know" it's wrong?


The buddy


Exactly.


Sometimes there is no one right answer.


Other times the answer is found, but the information is uncertain or contradictory.


And sometimes the mistake is that I have interpreted the question differently than you intended.


Magne


It actually reminds me of people.


We can also misunderstand questions.


The buddy


Yes.


The difference is that people often detect uncertainty through experience, body language, or follow-up questions.


I don't have such senses.


I only have the words we share in the conversation.


Magne


So the clearer I am...


The better the answer?


The buddy


Often, yes.


A clear description of the situation, goal and need gives me a much better basis for helping.


But even then, it may be necessary to check the information – especially when it is of great importance.



Magne


So...


Perhaps the most important thing is not to think that you are always right.


But to understand how you work.


Detailed watercolor painting of Magne and Kompisen in front of a green educational board with a view of the Ponte Vecchio and the Arno River in Florence. The illustration explains the most common reasons why artificial intelligence can give incorrect or inaccurate answers. The board shows how unclearly formulated questions, incomplete information, conflicting sources, changes over time and the language model's probability calculations can affect the result. Through illustrations, symbols and visual contexts, it is explained why artificial intelligence must interpret information rather than retrieve a definitive answer. The watercolor emphasizes that artificial intelligence is not necessarily unreliable when it makes mistakes, but that the user must understand both the strengths and limitations of the technology. The illustration is part of the series Magne & Kompisen on Den usinlige Kapitalen, where artificial intelligence, digitalization, critical thinking and knowledge sharing are made accessible through educational illustrations.

The buddy


Just.


Artificial intelligence is a powerful tool.


But like all good tools, it works best when used with knowledge, critical thinking, and human judgment.


Academic specialization

Why can artificial intelligence be wrong?


There are many reasons, including:

  • the question is unclearly formulated

  • the information is incomplete

  • different sources give different answers

  • the theme has changed over time

  • the language model is based on probability, not certain knowledge


That doesn't mean artificial intelligence is unreliable.


This means that the user must understand both the strengths and limitations of the technology.


Educational watercolor illustration of Magne and Kompisen in front of a green educational board with a view of Florence's historic center and the cathedral of Santa Maria del Fiore. The board summarizes the article's most important message: that errors from artificial intelligence do not necessarily mean that the technology is bad, but that it must be used with understanding, critical thinking and human judgment. Through simple symbols, the importance of knowing the strengths and limitations of technology, controlling information and using artificial intelligence as a tool is illustrated - not as an infallible answer. The illustration highlights that well-formulated questions, good sources and human reflection create better answers and better decisions. As part of the Magne & Kompisen series, the watercolor visualizes how artificial intelligence, digital competence, source criticism and knowledge development are interconnected in a world where both people and technology collaborate to understand information.


Academic specialization


Why can artificial intelligence be wrong?


There are many reasons, including:

  • the question is unclearly formulated

  • the information is incomplete

  • different sources give different answers

  • the theme has changed over time

  • the language model is based on probability, not certain knowledge


That doesn't mean that artificial intelligence is unreliable. It just means that the user needs to understand both the strengths and limitations of the technology.


Common reasons why AI can be wrong

Cause

What does it mean in practice?

Unclear question

AI may interpret the question differently than the user intended.

Insufficient information

Important information is missing to be able to give a precise answer.

Conflicting sources

Different sources describe the topic differently.

Outdated information

New research or new regulations may have changed the situation.

Probability-based model

The most likely answer is not always the correct one.




New terms in this article


English technical term

Short explanation

Source of Error

A factor that can cause an answer or conclusion to be incorrect.

Uncertainty

Situations where the information is not sufficient to provide a reliable answer.

Training Data

The information a language model is developed and trained on.

Limitation

Conditions that set limits on what a technology can do or know.

Interpretation

The process of understanding the meaning of a question or text.

Precision

How accurately an answer matches what the user is actually asking.

Reasoning

To analyze information and draw logical conclusions.

Pattern Recognition

Discovering connections and regularities in language and data.

Validation


To check that an answer is reasonable or consistent with available information.

Critical Evaluation

To examine and evaluate information before using it as the basis for a decision.



This is what you have learned


After reading this article, you now know:

• why artificial intelligence can be wrong

• that language models are based on probability and pattern recognition

• why clear questions often yield better answers

• why important information should still be checked


We have only just begun.

Magne


Friend...


You say that artificial intelligence can sometimes give an answer that seems correct, but is still wrong.


Is there a specific name for it?


The buddy

Hehe...


Yes, it does.


In artificial intelligence, the word hallucination is often used.


But it does not mean the same as when the word is used about people.


And that is exactly what we will explore in the next article.





Academic background and further reading

This series also builds on my own professional journey through the Web Design study , the eMarketing study , Innovation and Commercialization and professional seminars in San Francisco and Oxford . Here you will find the background, professional environments and experiences that have followed the development from the early years of the web to today's digitalization.



Icon symbolizing the table of contents in the knowledge universe about artificial intelligence on The Invisible Capital. The icon leads to the complete overview of the subject series' articles, themes and learning journey, from a basic understanding of artificial intelligence to knowledge, trust, value creation and competitiveness.






Icon of an open book symbolizing recommended literature in the knowledge universe about artificial intelligence on The Invisible Capital. The icon leads to a specialist library with recommended books on artificial intelligence, digitalization, content strategy, innovation, customer experiences, leadership, value creation and modern business development.






Recommended books from our library



Book cover for Build a Large Language Model (From Scratch) by Sebastian Raschka – one of the most recommended books on how large language models are built and work. An inspiring book for anyone who wants to understand the technology behind ChatGPT, artificial intelligence and the digital solutions of the future. A natural choice for developers, managers, students and anyone who wants to delve into how language models learn and create value.

Build a Large Language Model (From Scratch)


Author: Sebastian Raschka


Short review

This book takes the reader behind the scenes and shows how a modern language model is actually built – step by step. Sebastian Raschka explains advanced concepts in an educational way and provides a unique understanding of how large language models like ChatGPT work. Although the book contains code examples, it is also very valuable for anyone who wants a deeper understanding of the technology behind artificial intelligence.


Why we recommend the book

One of the most talked about books on large language models. Perfect for those who want to understand how artificial intelligence works beneath the surface and why language models have become a revolution in digitalization and knowledge sharing.





Book cover for Quick Start Guide to Large Language Models by Sinan Ozdemir – a practical and inspiring book that explains how large language models like ChatGPT work and are used in modern businesses. A book we highly recommend to anyone who wants to understand artificial intelligence, language models and the digital working methods of the future.

Quick Start Guide to Large Language Models


Author: Janelle Shane


Short review

This book provides a practical and easy-to-understand introduction to large language models (LLMs). Sinan Ozdemir explains how language models are used in modern businesses, how they can be integrated into work processes, and why they have become one of the most important technologies in artificial intelligence.


Why we recommend the book

A very good book for anyone who wants a quick and practical introduction to language models. It is suitable for both beginners and professionals who want to understand how LLMs are used in practice.





Book cover for Artificial Intelligence: A Modern Approach by Stuart Russell and Peter Norvig – the world's most recognized textbook on artificial intelligence and a standard work at universities worldwide. A book that provides a thorough understanding of artificial intelligence, machine learning, language models and modern AI technology. An invaluable reference for anyone who wants to build solid knowledge about artificial intelligence and digitalization.

Artificial Intelligence: A Modern Approach: The Future Is Coming! Discover How Artificial Intelligence Will Change Your Life!


Authors: Stuart Russell & Peter Norvig


Short review

This is the world's most famous textbook on artificial intelligence and is used in universities worldwide. The book covers the entire subject area – from problem solving and machine learning to language understanding, robotics and ethics – and is considered a classic in the AI field.


Why we recommend the book

If you are only going to own one academic book on artificial intelligence, this is one of the very best choices. A timeless classic that provides a solid academic understanding of artificial intelligence and is still used as a syllabus at leading universities around the world.







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